Brockville – The City of Brockville in an effort to support the citizens of the City will be changing water and wastewater billing procedures in the following ways.
The billing cycle was initiated prior to the seriousness of this pandemic being known. The billing cycle process began more than two weeks ago in order for bills to be mailed on time.
Currently the payment terms on a water bill is 21 days at which point a one time late penalty of 5% is applied. We have waived the late penalty and extended the payment terms to 60 days until further notice.
For those of you able to pay your bill, payments are welcomed and will be processed. The revenue is helpful at this time but we understand the unique circumstances we all find ourselves in.
Online payments can be still be made. There is also a drop box at the front door of City Hall but we ask that proper safe distancing procedures and isolation requests take precedence.
Further relief opportunities and actions by council may be contemplated in future as the situation continues to evolve and council begins officially conducting council business again this week.