Brockville General Hospital introduces new visiting guidelines – HomeTown TV12

Brockville General Hospital introduces new visiting guidelines

Brockville General Hospital introduces new visiting guidelines

Brockville – Brockville General Hospital (BGH) is pleased to be welcoming back some essential visitors this week. BGH restricted visitor access in March due to the COVID-19 pandemic, based on direction from Ontario’s Chief Medical Officer of Health.

“To reintroduce visitors, who play an important role in our patients’ healthcare journey, our clinical teams have developed detailed visiting guidelines,” says Julie Caffin, Senior Vice President and Chief Nursing Executive at BGH. “This allows our staff and physicians to support patient visits with loved ones while at the same time keeping everyone safe.”

To test the new process, BGH welcomed limited visitors to BGH’s Charles Street and Garden Street sites last week. Future requests for visits must be scheduled with the patient’s care team or by calling the patient’s care unit.

Visiting guidelines

Every patient, who is not under quarantine, may have one visitor per day for one hour, on alternate days. Visitors do not need to be the same person on alternate days. Visitors are asked to arrive five minutes prior to their scheduled time to allow for screening. Currently, children under the age of 16 years are not permitted to visit during this phase.

Upon arrival, visitors will be required to show identification to the screener to confirm that they are the designated visitor. They will be asked a few health-related questions (screened) for signs and symptoms of illness, including COVID-19, prior to every entry into any of the hospital’s four sites.

During their visit, visitors will also be required to follow infection control practices, including wearing a mask, and practice physical distancing (maintaining 2 metre distance from others, including the person you are visiting). We also ask that visitors do move throughout the hospital. Please only go directly to the patient room, remain there during your visit and exit the building directly afterward.

Virtual visits are also available, using personal or borrowed technologies. If a patient would like to request a virtual visit, they are asked to speak with their healthcare team.

“Our visiting guidelines will be continually reviewed and revised,” added Caffin. “Should there be any adjustment; information will be shared with patients and their families as soon as possible.”

“On behalf of the entire hospital, we thank our community for their patience and understanding as we navigate this difficult time.”

For more information on visiting at BGH, visit

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