SMITHS FALLS – The Perth and Smiths Falls District Hospital will have an opportunity to showcase its culture and philosophy of Patient & Family Centred Care. Michele Bellows, Vice President, Patient Care Services will present at the upcoming 2018 Conference of the Nursing Leadership Network of Ontario to be held in the spring in Toronto. The successful proposal was submitted to the Nursing Leadership of Ontario Network and was selected from over 70 applications. Ms. Bellows will present and demonstrate how PSFDH has brought change to its approach to patient care.
The presentation will speak to changing the model of care to a patient-centered model which represents a shift in organizational culture. “Shifting the culture of healthcare organizations to be person- and family-centred is not an easy undertaking and the move to embracing patients and families has to be more than “tokenism” to be valued,” said Michele Bellows. “The presentation will showcase how we encourage, support and sustain this change.”
The recent successful Accreditation Canada survey highlighted that PSFDH has made patient-and family-centred care a high priority with remarkable results. The hospital has an dynamic Patient & Family Advisory Council with a membership of thirteen members with nine of those members being former patients or family members of former patients. Council members are embedded in many aspects of the hospital’s planning, evaluation and quality improvement activities.
The commitment to patient- and family-centred care and the Council are highly visible, including the new logo, developed with the hospital’s patient and family partners reflecting patients and families as the “Heart of Care”.
“It is understood that patient- and family-centred care is a partnership that has to be embedded in every level of the organization in order for it to become part of the culture. Leadership must play an important role in this,” said Bev McFarlane, President & CEO.
“As a member of the Patient & Family Advisory Council, it has been a privilege to work with the leadership and staff of the Hospital. This is a major shift in culture that should have occurred in health care many years ago. The change in focus to involve the patient/family and significant others in the patient’s health journey is leading to a much better health outcome for all. The Hospital should be commended in taking this major step forward,” said Dorothy Thompson, Co-Chair, Patient & Family Advisory Council.